In today’s economic climate your Customer Service is the key to your success!

I recently sold over $3,000 worth of gear to an ex-pat Australian working in Yemen, Middle East.  And while I don’t usually export items, this was made so much easier as he was wanting the gear shipped to Sydney and he was going to arrange his own transportation to Yemen.

All the gear arrived in Yemen, however, one of the items (an activity used for teambuilding) when first used broke, so naturally my customer was none too happy, as this piece of equipment was being used in a large scale training program the following week.

Without hesitation, I offered to send him a replacement kit by international courier that would ensure delivery on time for their training – which it did!

Now this action of customer service prompted my customer to email me saying, “In my 22 years working in various industry’s I have never experienced customer service to level which you provide.  You can expect more orders from us.”

You never know what potential your customers have in terms of purchases from you – so you give them no reason to leave!  If people don’t receive good customer service they will leave – it’s that simple!

If you have an e-commerce business, you surely know that a competitor is only one click away – don’t give your customers a reason to make that click.

Regards
Damien Clarke

Happy Easter!

If you are like me, over the course of a year you come across some great business articles, books, magazines, emails, videos that you put aside and think, ‘Great info I’ll keep that for another day.’ 

 Well, I make a point to take just one day out a year to go through and re-read all that good stuff I came across that preceding year and that day is Easter Monday.  By then, I’m all chocolated out, so I find easter Monday a great day to re-charge my batteries, read all that material I have put aside and go over my action plan for the year.

This technique was suggested by Brian Tracy at a seminar I attended a few years ago and I have implemented ever since.

Regards
Damien

Whether your wholesale supplier drop ships your products for you or you undertake the shipping yourself – it’s critical to the success of your business that you Get Your Shipping Right!

Customers are impatient these days and seem to want things ‘yesterday.’  If there is going to be a delay with shipment – they will go somewhere else, it’s that simple!  If you can provide overnight delivery you will blow your customers away.  There is nothing worse than ordering online and then having to wait a number of days for its delivery.

In Australia, I use Australia Post for my smaller shipments and for larger and heavier parcels I use a company called Air Road Direct  Both services have been fantastic for me over the last 4 years with only a couple of minor incidents occuring with both service providers.

Happy selling!

Regards
Damien Clarke